We are committed to ensuring that the privacy of your personal information is respected and maintained at all times. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
We generally collect and hold:
Your name, date of birth, postal and email address, telephone and fax number, credit or debit card details, billing and account details, purchase history, information obtained from any form which we may ask you to complete (whether electronic or paper-based), and other information we consider necessary to provide our goods or services to you.
If we are considering providing credit to you or an entity related to you, we may also collect and hold:
Consumer and commercial credit information about you (including without limitation credit information and credit eligibility information).
If you are applying for a job or contract with us, or we are considering your placement with us pursuant to a labor hire arrangement, we may also collect and hold:
Your previous employment history, tax file number, next of kin, skills or competency information, documentary proof of your right to work in Australia or elsewhere, driver’s license, bank account, superannuation details, and sensitive information such as your membership in any trade or professional association.
Directly from you.
For example, via forms you complete for us, orders you place with us, and through your interactions with us and our staff, such as via our website, over the phone, via email, or in person.
From our service providers and contractors.
For example, from our IT service providers, marketing agencies, and other personnel who assist us or who provide goods or services to you on our behalf.
From other people involved in your business.
For example, from your business partner or a co-director of your company in connection with an order being placed with us or an application for credit.
From other people relevant to your relationship with us.
For example, from:
We will not collect sensitive information about you without first obtaining your consent. Unless one of the limited exemptions under the Privacy Act applies, we will only collect your sensitive information if you consent to such collection and if such sensitive information is reasonably necessary for one or more of our functions or activities.
We hold your personal information in various ways, including in paper and electronic form. We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, and disclosure including through the implementation of password-protected digital storage solutions as well as keeping paper forms in secure filing systems.
Unless you consent otherwise or where we are otherwise permitted to do so by law, personal information will only be used for the purposes for which it was provided (primary purpose) or for a purpose related, or in the case of sensitive information directly related to the primary purpose. Some examples of the purposes we ordinarily use personal information for are detailed below.
Generally, we will use your personal information:
If you are applying for a job or contract with us (or via an employment or labour hire agency), we may also use your personal information:
If we are considering providing credit to you or an entity related to you, we may also use your personal information:
Generally, we may disclose your personal information:
If you are applying for a job or contract with us, we may also disclose your personal information:
If we are considering providing credit to you or an entity related to you, we may also disclose your personal information:
We may disclose your personal information to overseas recipients in countries including Australia, Canada, New Zealand, Europe, and the United Kingdom.
Dealing With Us Anonymously
You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court or tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself.
From time to time we may use your personal information to provide you with marketing materials in relation to offers, specials, products, and services that we have available. We will not collect, use or disclose your sensitive information for the purpose of direct marketing without your written consent. You may opt-out of receiving marketing communications from us at any time by following opt-out instructions provided in such marketing communications.
Accuracy of Your Personal Information
While we will endeavor to ensure that the personal information collected from you is up to date, accurate, and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary the personal information that we hold about you using the contact details set out below.
Requesting Access to Your Personal Information
You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us we will endeavor to provide you with such personal information as soon as reasonably practicable, provided however that there may be occasions when access to the personal information we hold about you is denied. Such occasions would include where the release of the information would have an unreasonable impact on the privacy of others.
We may require you to verify your identity and specify what information you require. We will give you reasons if we deny access.
We ask that requests for access to personal information be made in writing. Photo identification may be required and an access fee may be payable.
Making a Complaint About a Breach of Your Privacy Rights
If you are of the view we have breached the APPs, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details set out below and we will endeavor to provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting this website.
We reserve the right to change this policy at any time.
If you wish to request access to your personal information or make a complaint about possible breaches of privacy, please direct your inquiries to firstname.lastname@example.org.